We had a very complicated process of trying to renovate an existing pool in tight zoning regulations. John was amazing at every step. He didn't play any games, or take advantage of our lack of expertise. We ultimately had to redo the entire pool, but it turned out beautifully. John was really dedicated to the project, and he treated us like family. Communication could not have been better - he was easy to reach and kept us informed every step of the way. We would highly recommend him to anyone considering a gunite pool.